1080p HD video doorbell that lets you see, hear and speak to people from your phone, tablet, or select Echo device.; Get notifications whenever motion is detected by adjusting your motion zones.; With Live View, you can check in on your home any time through the Ring app.; Easily setup your Ring...
Typical bait and switch fine print, "free" 30 day subscription worked fine, but now even trying to answer an active ring takes too long an it turns into a "past" event, subscription renewal required. For what this thing costs you should be able to at least answer an active alert within 30 seconds without it drifting off to the cloud and not being able to view it at all ... dont waste your money ... unless you want another monthly bill to pay.
I don’t normally take the time to write product reviews. Amazon is great at taking things back when they don’t work. This however is so enraging that I feel it necessary to inform everyone of the fraud that Ring is perpetuating upon society.First, let me say that if you’re looking for a video doorbell, I assume it will do the trick, though the slow speed and lag time between ring and video connection makes it useless for anything except someone sitting and waiting at the door.The real failure of this device is its “motion detection”. To illustrate, I’ve attached photos and video. It goes off about every 5 minutes (leaving battery life that lasts 3 days), even for things across the street, even though it’s supposed to have a 5’ range (also attached). The kicker is that it Doesn’t actually catch people coming up to the door. It only shows me coming in our out about 1 in 10 times. I even thought about making a video to show this, but it’s not worth my time for this Piece of junk. Bottom line:DO NOT BUY
This is practically unusable for home security. I have family that sing Ring's praises, so I was shocked at how bad the Ring 2 was. I had it hardwired with a strong wifi signal, and had the following issues:1. The doorbell is in a shaded alcove, so anything outside the alcove / in sunlight is completely washed out and unidentifiable2. While on cell connection, my phone has worse then even odds of being able to connect for live view, and doesn't provide an error message beyond 'we're having trouble reaching the servers'... despite the fact the servers just told me about motion detected.3. This wouldn't be as big an issue if I could view live motion on a PC. Unfortunately, every PC I have is a windows 7 or linux machine, meaning I only have access to the web app, which can't provide live view, or do many other things.4. Occasionally I'll attempt a live view from the cell phone, and it won't fail- but it will show nothing but a black screen. Figure, ohh, maybe this is a bad cell connection, let's see what the Ring website has recorded for the live view session.... it's a black screen. :(5. Recording only starts 1-2 seconds after motion detected, which means for delivery folk you only see their backs, if you see anything at all6. Motion not reliably detected, despite sensitivity being cranked up to max7. The white ring LEDs are far too bright, they invite attention, which is the last thing I want; there's no reason that can't be disabled in settings8. I don't know it for a fact, but I expect if internet is down or Ring servers are down, nothing will be recorded9. I find the vendor lockin / Apple approach of "Closed hardware used the way we tell you to" annoying. I'd like to have the option of, say, uploading to a local FTP server rather then sending video to the cloud, especially if my own internet isn't great. Though I accept the DIY tech crowd isn't part of the target audience.I've switched to the Ring Pro, and most of these seem to be either resolved or at least acceptable, but the Ring 2 is unusable for security. And I don't really understand why- it was released more then a year after the Ring Pro, it's hardwired, it should be able to support basic things like a video buffer, and reasonable internet connectivity.Nice things:PIR motion sensor (probably), so things like shadows from trees blowing in the wind don't trigger a motion alarmDid come with all hardware needed, and useful extras (though the hardwire kit didn't come with anything for connecting to existing wires)It would support battery operation, so if you wanted to just duck tape it to a post in your front yard you could.
Arlo Pro 2 - Wireless Home Security Camera System with Siren | Rechargeable, Night vision, Indoor/Outdoor, 1080p, 2-Way Audio, Wall Mount | Cloud Storage Included | 2 camera kit (VMS4230P)
keeps an eye on your home while you’re away, in brilliant 1080p HD quality. Put the 100% wire-free, weather-resistant camera anywhere, indoors or out. Then, power it with the included rechargeable battery or plugged it in (when indoors) to access activity zones and 24/7 Continuous Video Recording...
I purchased this system 2 weeks ago, and nothing but trouble from the first day. It worked flawlessly for about 3 hours, then the trouble began. “System Off-line”. Rebooted the system, rebooted my router, refreshed the mobile app, refreshed the PC page. On-line, Off-line, On-line, Off-line…back and forth, every day. I believe I had one 24-hour period where it actually stayed On-line without an issue, but aside from that single day, it’s been absolutely maddening.When you investigate trouble-shooting suggestions, you find that this issue has dogged this NETGEAR product from day one when they brought it to market…years ago! To date, they haven’t corrected the issue, which tells me that they aren’t interested in doing so. For what they charge for this system, it should work flawlessly, all day, every day…but that certainly isn’t the case.So, today, I’m packing up this system and SENDING IT BACK! I don’t have the time or the patients to sit in front of my computer and run up and down the stairs to reboot my entire wireless system all day. Take my advice, find another alternative and don’t purchase this system; you’ll only find yourself pulling your hair out and wasting a lot of time trying to find a fix that doesn’t exist.
I would love to give this camera a 5-star review, but god-forbid that you get a lemon like I did (1 out of 4) with a bad battery.Netgear WILL NOT replace your product. They don't honor the warranty. They go so far as to use shady tactics like say they will send a replacement and then never follow up, "lose" your case number, pretend not to hear you, put you on hold for hours, spend countless hours on technical support asking you the same ridiculous questions over and over again ("Sir, are you sure you charged the battery for at least 8 hours?"), hang up on you, etc.Some middle management jerk thought he'd look really good to the C-team by manipulating the support process to make it the worst and most painful time you will ever endure, just to make their numbers good. In the end, they will tell you some ridiculous thing like that they are sorry that the camera doesn't power up at all, but they are "unable to issue a replacement in their system" if they cannot connect to it and read logs. Basically they just say "eff you" as it's cheaper to put someone on hold in a call center for 2 hours than to replace one of these expensive cameras.Prior to this, I had nothing but good things to say about this product, but what's something worth if the company doesn't stand by? I can't recommend it and I only hope the director of their technical support team is fired because that person is seriously undermine their image.
There are many reviews about this item but as someone that has had multiple cameras installed around the house for years and have gone through several DVRs I may have something to offer with my review. I was skeptical at first because of the wireless problems (complains) I read about in other reviews but after using it for a week, it has been working as described so we like this system a lot mainly due to the ease of use and I have purchased a second one for my daughter's house. The cameras were already charged to 100% out of the box and the camera I installed that covers the driveway and the front door of the house is still at 74% charge after 8 days. This camera records about 30 clips per day and every clip is about 15 seconds. What is even more amazing is that we have had cold weather in the 20s during the day and close to 0 during the night so the batteries are doing great for such harsh temperatures. Netgear also offers solar panel charging but in my case one camera does not see much of the sun during the day so I have no choice but to keep recharging. In the attached video, you can see how the notifications work on a phone and a sample of night vision. I also added a clip that was recorded in the back yard because the clouds were moving fast that day and sunlight conditions were changing often. That is a problem with the motion detection because that day it recorded over 40 clips of nothing other that sunlight intensity changes so it was wasting battery life for no reason. The bright specs during night vision are the laser Christmas lights I have projected on the house.███ UPDATE 1/21/2018 - It has been a month now that the cameras have been operating in very cold conditions as low as -10 degrees while only being above the freezing point a couple of days during this month and the batteries are holding up better than I thought they would be. The front camera that records around 40 clips a day is at 29% of remaining battery and the rear camera that rarely records anything is at 80%. The stated operating temperature for these cameras is -4 to 113 F but this month they have been working for many hours below -4. One very cold night I got a message from the rear camera that said "Your camera needs to warm up" not allowing live view. The front camera was operating normally. If I get that message again, I will take a temperature reading on the camera body. What remains to be seen is if the batteries will keep performing as well over time. ██████ UPDATE 4/16/2018 - It has been almost 4 months now that I have had these cameras installed and they have been working flawlessly. They have never had any connection issues and the batteries have been performing as advertised. The rear camera battery has not been charged since installation and after 4 months it is at 24%. This is a camera that is not used often during the winter but some days the squirrels have been triggering up to 60 recordings. I charged the front camera once and today it is at 5% needing a charge (at 15% I get an email). The front camera records at least 40 clips per day and some days over 70. ███Installation:This camera security system is the simplest that I ever had to set up and operate. I received the package on a Thursday and since most of my camera locations are closer to the garage area and I have a CAT5 network connection in the garage, I figured I can plug the main unit in and then install the cameras the next day. The configuration of the device did not take more than 5 minutes before I was able to view both of the cameras feed on my phone and the default settings worked great so I did not have to tweak them other than letting the cameras send me notifications on my phone and stopping them from sending me notifications via email. Here are the steps needed:-Download the application to your phone.-Plug the main unit with the included wire to your modem/router. The main unit needs to be plugged in and you cannot use your WiFi to connect it.-Plug the main unit to the power outlet and power it on.-Follow the steps on your phone to create a username and password by providing an email address and add the device to your account (takes about 2 minutes)-Put the batteries in the cameras.-Sync the cameras to the main unit by pressing and holding the sync button for about 3 seconds.-You are done! You can now see the cameras on your phone or can go to arlo.netgear.com and access everything there.-I used 2 mounts (Wall Mount Outdoor Indoor For Arlo)) for the cameras and if you have a screw gun or screw driver, it will not take more than 5 minutes per camera because they are magnetic and you can adjust them easily.-I had a portable 250GB hard drive that I was not using and plugged it in one of the USB ports. It recognized it immediately, asked me to format it and that was it. Now recordings are saved at Netgear's website but also locally if the Internet service is out. But that is not so user friendly (see Cons below)Accessories:- Mounting - You can mount these cameras on a metal ball mount magnetically or using a 1/4" screw mount same like you would use for a camera. The cameras come with a metallic hemisphere that you can hang on the wall and then mount the cameras magnetically on it but that is meant for indoor use. I purchased the Skylety 3 Pack Table Ceiling Metal Magnetic Mount for Arlo that works well and the Adjustable Mount Outdoor Indoor For Arlo (2 Pack White and Black) which is better because you can unscrew the ball from it and mount the camera using the 1/4 inch screw. The second one also has a 1/4 inch screw tether that you can use when you mount the camera magnetically so it takes more time for someone to take the camera off the mount and protects the camera from accidentally falling off. The magnets on the cameras work well and strong wind will not move the cameras at all.- Skins - You can purchase skins to protect the finish of the camera and to make them blend with the background but you should avoid skins that have a "lip" around the lens. I purchased the Silicone Skins for Arlo Pro (4 pcs Gray) (See attached photos) and I came to find out that the "lip" will create a haze effect during night vision because the IR light reflects on it and the recordings are useless because they look like there is thick fog. So if you buy skins that have this "lip" be prepared to cut it off with siscors.- Solar Panel - Netgear offers the Arlo by NETGEAR Solar Panel - Arlo Pro & Arlo Go Compatible but be aware that this panel will not operate in temperatures under 32 degrees and it needs direct sunlight to be effective which is difficult to do because the mount that comes with it is not long enough to allow this solar panel to see the sky when you mount it under the extension of your roof. I purchased a 7 inch Adjustable Photographic Friction Articulating Arm Mount (See attached photos) and was able to bring it out enough to see more sun but mine died after 2 days and I am currently waiting for a replacement from Netgear. When it was operational, it would charge the battery about 7 percent per day while it had direct sunlight for 6 hours a day. ███ Update 5/19/2018: The replacement panel has been working for a couple of weeks now. When I plugged in the camera it had 88 percent charge and although the weather has been cloudy and rainy with only a few hours of sunshine in total for the last week, the camera is at 94 percent today. At some point last week it was at 97%. ███Warranty Procedures:I went through warranty procedures for the solar panel unit and assuming the same procedure would apply for the cameras and the main unit, here is how it worked. I called Netgear support at 408 638 3750 and explained that my solar panel worked only for a couple of days and it died. The support representative was easy to work with, she asked me for my Arlo account email address, the serial number of the device and registered the product under my name for which I got an email. I explained that I can charge the camera without a problem with the regular charger and she did not ask for further troubleshooting steps. The phone call lasted about 10 minutes where she created an RMA and gave me the following three options to send me a replacement.1) Standard Swap Exchange: I pay to ship back the solar panel and they send me a new one when they receive my old one.2) Advanced Ground: I pay them $16.50 and they ship a new one with a label for the old one that they have to receive within 10 days otherwise they charge me for the new one.3) Advanced Next Business Day: I pay $29.99 to have it shipped with the same terms of option 2 but faster.I selected option 2 and I received the replacement solar panel 3 business days later while I was getting shipment notifications via email and was aware that it was on its way. I am not sure if they sent me a new or refurbished solar panel. It looks new but the wire was already plugged in and the one I originally purchased did not have the wire plugged in but other than that it came in a sealed box with all the parts.Pros:-They are wireless and depending on the traffic that you are recording, you may not need to charge the batteries more than once a month.-Cameras have both a magnetic and a 1/4 screw mount option which makes them easy to mount almost anywhere.-Recordings are saved on Netgear's website so you do not worry that a thief will also take your DVR with the recordings.-You get a notification on your phone as soon as motion is detected.-Cameras record sound and you can also talk through the camera build in speaker by using your phone or computer.-Cameras can be set up for motion detection on a specific region of the viewing area but you have to have the camera plugged in 24/7 or you can use the default setting. I found that the default setting works well because it does not get triggered by street traffic that is caught at the upper 5% of the viewing frame on mine. Yet if someone enters the driveway, I get a notification.-You can add multiple users by just inviting them and after they download the app and create a Netgear account, they can see the cameras you have allowed them to see. You can also add multiple camera security systems from various locations to your Netgear account and be able to manage them all from the app.-The app is very well made and maintained and you can do everything from it. If you prefer to use a browser, you can do so but it needs Flash so you will be better off using Internet ExplorerCons:-They have a very wide viewing angle (130 degrees) and that is borderline to a fish-eye lens which makes detail hard to view even though they are 1080P. If Netgear offered versions of the cameras with 60 or 80 degree lenses, I would love to have a couple of those cameras too in order to easily identify license plates and faces at greater distance. Also the 130 degree angle gives a curved image at the edges and that means that you may not have useful footage unless you overlap 2 cameras by about 15% and a less wide angle may have been more useful anyway.-They only record a short clip when motion is detected. This means that if you come in and out of the frame within a few seconds, it creates 2 recordings instead of one. For example, If I get in my car in the morning put on my seat belt and then realized I forgot something take of my seat belt immediately and get out of the car, the cameras will record 2 separate clips. One of me getting to the car and one getting out of the car.-Because the recordings stop immediately after motion has stopped, also means that you get many notifications on your phone or email for the same event and that is annoying.-The fact that you need to charge them every month means that you will want to install them low so you don't have to get a ladder every time you need to charge them. Installing them low means that anyone wearing a mask can steal these expensive cameras.-You can download the clips from the website or in your phone but there is no video time stamp so handing them over to the police like I had to do many times with my old cameras, will not be very helpful for their case if timing is critical. The only time stamp you get is when you are viewing the clips directly from their website or in the app. Once downloaded, that information is nowhere to be found.-Although you can easily install a USB hard drive and set it up to keep recording by deleting old recordings when full, the recordings in the hard drive will not be synchronized with Netgear's website if there is an Internet Service interruption. This is a pain because the app does not give you the means to view footage from the hard drive and you will have to disconnect it and connect it to a computer to see what is recorded. All the app can tell you is how much space is remaining.-There is a siren feature that is fairly useless because it only generates an alarm sound from the main unit and not from the camera's speakers. A thief will be more amused than scared when he/she hears the faint alarm sound coming from a locked house. If the thief has already entered your home or business, you would call the police and not want to warn him/her that they are coming by sounding off an alarm.In conclusion, this may be a four or five star item for people that have never had cameras before but I give it 3 stars for the fact that it is recording very short clips and most importantly it does not have the time and date stamp in the video frame which is very important especially if you need to "stitch" some of these clips together to present a sequence of events to law enforcement. I do understand that it records very short clips to preserve battery but I think that there should be an option to select how many seconds it should keep recording after motion is no longer detected.███ Note: Some features like setting specific regions in the viewing area to trigger motion detection, require the camera to be plugged in. Some other features, like 24/7 recordings require that you have the camera plugged in and a paid subscription. Features that require the camera to be plugged in will not work with the solar panel. This review is based on the free subscription. In my case the non paid (basic) subscription has adequate features and recording retention time (7 days of unlimited recordings). Some people gave feedback (Thank you!!!) in the comments saying that they can adjust the recording length from the "Mode" menu settings but the setting they are referring to is not to extend the recording time after motion has ended but rather to set a predefined length of time of the recording when motion is detected. In that mode, the recording will be the time you set even if motion is being detected continuously and multiple files will be created of the same length until motion stops. This also means that you will be getting the same amount of notifications as the number of files created. I tried to use this setting but it makes matters worse as far as generating multiple notifications and multiple video files for the same event. ███
Arlo - Wireless Home Security Camera System | Night vision, Indoor/Outdoor, HD Video, Wall Mount | Includes Cloud Storage & Required Base Station | 1-Camera System (VMS3130)
Arlo Smart Home Security Cameras are the world’s FIRST 100% wire-free, HD, Indoor/Outdoor video cameras for home monitoring. Motion activated cameras initiate automatic recording and alert you via email or app notifications. Free apps enable remote monitoring from anywhere and with the built-in...
I own three Arlo Pros. The Pros work fine, although the motion detection is a bit lethargic.I wanted to add two additional cameras to my system and bought a pair of these "Arlos". Here is what is wrong with these cameras:1. Not rechargeable batteries.2. These cameras suck the power out of batteries within 7 days. (note - I've looked on Arlo's QA and the camera has a good signal and only recording a couple of events a day. So it isn't the location or set up.)3. Batteries are expensive.4. Motion detection is so lethargic I only get the tails of animals and the back 1/3 of vehicles. Terribly frustrating knowing something was there but no way of knowing what.5. Within 4 days of using this pair one of the two cameras is stuck in infrared mode leaving a constant Pink Picture. AWFUL!The set up was easy. But the cameras are almost useless for a property you only visit each 3 or 4 weeks because batteries are constantly going dead. Seems Arlo has an issue if you check their QA regarding the battery drain. They only recommend to relocate camera or reduce recordings, but guess what? That doesn't fix the issue. Also....seems quite a bit of chatter on their QA site about cameras being stuck in infrared mode also. I am terribly disappointed.My 3 Arlo Pros have performed fine by the way.I am attaching a photo of my lovely pink screen. It has been 4 weeks. All but 5 days in the middle the camera has been stuck in night vision mode. Turn off and on and so in to no avail.Also note in the bottom image. Brand New batteries installed 23 hours ago and it has already drained to 22%. All with zero activity recorded....so it isn't the activity duty cycle.
1/8/18 update:I have contacted Arlo support multiple times and have gotten no help. Always the same pasted "try these steps" that I get every time I contact them. None of the steps fix any of the issues I have. I have sent hundreds of messages and replies to the cases I have filed. They stopped talking to me because my free support ran out. I had to pay $100 to get them to respond to me. After buying a year of support they continued to tell me I was not a paying member and they could not help me. I got this messages from two different people days apart. I had to submit a screenshot of my account that stated my service membership. This $100 was another complete waste as none of the info provided fixed my issues. They stated these are the only things we can do to try to fix it and that my problem was hardware. My hardware was out of the 1 year warranty and there was nothing they could do.My issues:- My cameras go offline after a short amount of time, usually under a week. I have to bust out the ladder and climb up and bring the camera into the house to the base station and re-sync it. I have done this now with every camera multiple times.- The batteries are now lasting about 2 weeks. I was burning thru batteries all the time so I bought rechargeable ones, another $150 into the system. All the cameras are set to best battery life. My schedule is set so that the system only runs when I am away limiting the time it is actually recording. So every 2 weeks or so I have to bust the ladder out again, swap batteries, and re-sync again.- When the system does manage to stay online the recording of motion starts way late. There's roughly a two second lag from when I would expect the motion to start and when it actually does. This is the most important time to record. The recordings of my front door completely miss the person walking up to the door and only get them walking away. Completely useless.I have tried everything I can think of and tried everything they told me to try. I moved my base station to the main floor and that did not improve anything.I am extremely disappointed in this product, Netgear, and Arlo. I was expecting so much more for what I paid for this system and what it said it would do. This is the last time I purchase anything from these companies and I recommend anyone stay away from them as well.----------------------------------------------------------------------------------------------------------------------------------------------------------Motion recording takes way to long to kick in, even at 100%. Completely miss people walking up to the front door and recording starts when they're walking away. Contacted customer support and they said there was nothing they could do. Batteries do not last long at all. I've had to replace them twice now. To keep this up it's going to cost a fortune. I really had high hopes for this system. App and interface work well at least.
This is a unique review in that I don't own an Arlo system, but it truly helped me do my job... Lock up a burglar. I'm a police officer in AZ. Last week I responded to an emergency call of a burglary in progress. The call was placed by the homeowner who was on his way to work. The homeowner got an alert while driving that his motion cameras were activated. He pulled over and reviewed the video. He called the police while driving back home. He was able to give an exact description of the suspect. We arrived a few minutes later in the alley. No one was in the yard but my partner, standing on top of our patrol car's trunk, could see over the side yard wall to the street and saw a person matching the suspect description walking down the street away from the house. We contacted and detained the suspect. The homeowner had just arrived as well. He was able to show me his phone and I immediately had access to HD video showing the suspect taking items from the victim's back yard. We had solid probable cause to book the suspect into jail for burglary of a fenced residential yard. The victim was able to e-mail the video in 10 second clips in mp4 format which I burned to a CD and impounded as evidence. This system worked well for what we needed to lock up a thief. I will be buying my own system when I have the money.